Refund policy

Returns & Refunds Policy

We have a 2-days return policy, which means you have 48 hours after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@everydayonlineshopping.com or using our Get In Touch page https://everydayonlineshopping.com/pages/contact. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@everydayonlineshopping.com, or using our Get In Touch page https://everydayonlineshopping.com/pages/contact. 

Damages and Issues With Your Product

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right for you. 

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges / Replacements

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refund, Return, and Chargeback Protection Policy

Everyday Online Shopping

1. Customer Satisfaction

At Everyday Online Shopping, we aim to provide high-quality products and excellent customer service. If you experience any issues with your order, we encourage you to contact our support team so we can resolve the matter quickly.

Customers must contact our support team before initiating a chargeback or payment dispute.

2. Return & Refund Policy

Customers may request a return within 2 days of delivery if the product meets the following conditions:

  • Item is unused and in original condition

  • Item is returned in original packaging

  • Customer provides order number or proof of purchase

Refunds will be issued only after the returned item has been received and inspected.

Shipping costs are non-refundable unless the return is due to an error on our part.

Refund Eligibility

Customers may request a refund under the following circumstances:

  • The item was not delivered

  • The item received is damaged or defective

  • The item received is significantly different from the product description

Refund requests must be submitted within 2 days of delivery by contacting our support team at:

support@everydayonlineshopping.com

Requests submitted outside of this period may not be eligible for refund consideration.

Unauthorized Payment Claims

If a customer believes that a transaction was made without their authorization, they must contact our support team immediately before initiating a chargeback with their bank or payment provider.

To investigate unauthorized payment claims, we may review the following verification data:

  • Billing and shipping address match

  • Payment verification results (AVS / CVV)

  • Order confirmation and email verification

  • IP address and device information used during checkout

  • Delivery confirmation from the carrier

If the investigation shows that the order was properly authorized and successfully delivered, the transaction may be considered valid and not eligible for a refund.

3. Non-Refundable Items

The following items are not eligible for refunds:

  • Items marked Final Sale

  • Opened hygiene or personal care items

  • Digital or downloadable products

  • Gift cards

  • Items damaged due to misuse or customer negligence

4. Damaged or Incorrect Items

If an item arrives damaged, defective, or incorrect, the customer must notify us within 48 hours of delivery.

Customers must provide:

  • Order number

  • Photos of the product and packaging

  • Description of the issue

After verification, we may offer:

  • Replacement

  • Store credit

  • Refund

5. Shipping & Delivery Policy

Customers are responsible for providing a correct shipping address at checkout.

Orders that show confirmed delivery by the shipping carrier are considered successfully fulfilled.

Everyday Online Shopping is not responsible for packages lost or stolen after delivery confirmation.

Customers should contact the carrier or local authorities if they believe a package was stolen.

6. Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once an order has shipped, it cannot be cancelled and must follow the return process.

7. Chargebacks & Payment Disputes

We strongly encourage customers to contact us first before opening a dispute.

If a chargeback is initiated, Everyday Online Shopping reserves the right to submit the following evidence to the payment processor:

  • Order confirmation records

  • Payment authorization verification

  • Shipping and delivery confirmation

  • Tracking information from the carrier

  • Customer communication records

  • Fraud prevention verification data

Filing a chargeback after receiving the product may be considered fraudulent activity.

Customers who initiate fraudulent or abusive chargebacks may:

  • Have their accounts permanently restricted

  • Be blocked from future purchases

  • Be subject to recovery of funds through the payment processor or legal collection channels

8. Refund Processing Time

Approved refunds will be issued to the original payment method.

Refund processing may take 5–10 business days, depending on the bank or card provider.

9. Fraud Prevention

To protect both customers and our business, orders may undergo fraud verification checks. Orders flagged as high-risk may be delayed, cancelled, or require additional verification.

10. Contact Information

If you have any questions regarding your order, refunds, or returns, please contact us:

Email: support@everydayonlineshopping.com
Customer Support: Everyday Online Shopping